ISO 9001 
     
     ISO 9001:2000 as an international standard-setting, the aim is to determine enterprises have been set up and maintain uniform quality system to better meet the requirements of its customers. The standards are in the design, development, production and services, can be used in any industry in any enterprise.
Use PDCA (Plan - Operations - Check - Improved), ISO 9001 for enterprises to improve business performance management tools, such as the definition of policies and objectives, monitoring and measuring process and product characteristics, formulate corrective and preventive action to encourage continuing improvement.
International experience proves that meet this standard are getting substantial business income, including the following:
Achieve customer satisfaction
Efficiency and productivity (defect cost minimization, process optimization sequence)
Product liability risk minimization
Reduce the cost of inspection and testing
Through communication and minimize production errors, reduce costs
The performance of services or products consistency
As reduce errors and complaints, and to improve staff enthusiasm
Through clearly defined process for transparency
Technology continued to improve and structure
Identify and minimize the weaknesses
Through internationally recognized certificates, to ensure competitive advantage
ISO 9001:2000 standards focus on systematic process, rather than fundamental part. ISO 9001:1994 has expired in the 20 basic components have been reorganized into four major parts of the ISO 9001:2000 or articles. The reason why the implementation of this reorganization is to provide better, more logical sequence of the standard requirements, but also to allow these documents easier to use. Currently, the standard is divided into the following parts: 

  Management responsibility 
  Resource Management 
  Products 
  Measurement, analysis and improvement 
 
  These enterprises should be some common definition of how to act consistently to provide to meet customer demand, in compliance with the law or regulations require products, but also stressed that the enterprises should also through improved quality management system, and enhancing customer satisfaction.
ISO 9001:2000 to the requirements of this standard throughout reflected in the following eight management principles: 
 

1. Customer focus 2. Leadership 3. Staff participation 4. Process approach 5. Management system 6. Continuous improvement 7. Fact-based decision-making 8. Mutually beneficial supplier relationships This standard to be supplemented by the ISO 9004:2000, which provide guidance to improve performance.